Return / Cancellation Policy

Here is a rewritten version of the terms of sale, with clearer structure and more professional language:

Terms of Sale — Synchron Watches

Pre-Order Terms

Synchron offers a Pre-Order option allowing customers to reserve an upcoming timepiece by submitting a deposit. Pre-ordered models are typically available within 2 to 6 months from the announcement date and are offered in limited quantities.

Ordering Process

  • Pre-orders are processed in the order they are received
  • An order is considered complete only upon receipt of the full final payment
  • Orders paid in full at the time of pre-order will receive priority
  • Synchron reserves the right to prioritize shipments by region to consolidate orders and reduce shipping costs
  • Pre-orders are assigned two separate order and invoice numbers for processing purposes; this does not affect shipping priority

Deposit & Payment

  • A deposit (as specified on the product page or at checkout, excluding VAT and shipping) is due upon placing the pre-order
  • When the timepiece is ready to ship, Synchron will notify you by email with a secure link to complete payment of the remaining balance
  • The balance is typically requested a few days prior to the expected ship date
  • The watch will ship only once full payment has been received

Confirmation

Upon placing a pre-order, you will receive an email confirmation once the deposit has been charged to your credit card or PayPal account. If you do not receive a confirmation, please check your spam folder.

Cancellations & Refunds

  • All pre-order deposits are final and non-refundable, with no exceptions
  • If Synchron is unable to fulfill your pre-order, you will be notified immediately and your deposit will be refunded in full
  • In all other cases, deposits may only be applied as store credit toward other Synchron products (watches, straps, or accessories)
  • No additional compensation or remedies will be provided beyond the above, to the extent permitted by law

Returns on Pre-Orders

Pre-ordered watches are final sale — no returns accepted. By placing a pre-order, you acknowledge and agree to these terms, which constitute a binding agreement between you and Synchron.

 

Synchron offers a 10-day return window from the date of delivery, applicable to standard (non-pre-ordered) watches and accessories only. To be eligible for a return, the item must be:

  • Unworn and unaltered
  • Free of scratches or any damage
  • Returned with all original packaging, protective stickers, and bracelet links intact

Returns that do not meet these conditions will not be accepted.

All returns must be authorized in advance. To initiate a return, contact us at 1 (888) 209-5576 or via the contact form at service.synchronwatches.com to receive a Return Merchandise Authorization (RMA) number. Any inbound shipment without an RMA number clearly marked on the packaging will be refused.

Once your return request is approved:

  • Ship the item via UPS insured service at your own expense
  • The item will be inspected within 48 hours of receipt
  • Upon approval, a full refund excluding original shipping costs will be issued
  • No credit will be issued until the item has been received and inspected

Items returned damaged or in unsellable condition will be sent back to the customer at their expense, and no credit will be issued.

Special or customized orders (e.g., engraved or modified watches) are subject to a customization fee upon return.

Shipping

All watches are shipped from Europe via UPS overnight insured service. In-stock orders are processed the same day and typically arrive within 2–3 business days worldwide.

Destination

Shipping Method

Estimated Delivery

North America & Europe

UPS

3–4 business days

All other destinations

Registered Airmail

5–10 business days

Please note:

  • Synchron is not responsible for delays caused by UPS or customs authorities
  • Synchron is not liable for any duties, VAT, or taxes applicable in your country
  • For shipments to Asia, Australia, and South America, we strongly recommend upgrading to UPS, as airmail packages may be held at customs for up to 20 days upon arrival. Once a shipment enters the destination country, Synchron is unable to intervene in customs-related delays.

For inquiries, please use the contact form on our website.

For questions or assistance, please contact us at 1 (877) 668-1772 or via LiveChat or the contact form on our website.